![]() ![]() ![]() The hackers got her Social Security number to open the new account. About 2½ weeks after she lost email access, the adviser called to say someone had moved nearly $35,000 from her retirement account with one company to another company. She notified her financial adviser to watch for fraud. ![]() Could the bank have done more to prevent it? Why? Because when you “forget your password” or need to reset it, a reset link is sent to your email address on file.Īvoiding fraud: An elderly man was scammed out of millions. She also was locked out of her Amazon account and still hasn’t been able to get into her Facebook account. In the meantime, Gantner started getting letters thanking her for opening new accounts. She called Windstream again and was told the account would be disabled. But a week later when her husband sent a “test email,” it went through. After waiting on the phone for about an hour − and getting disconnected four times – Gantner reached a representative who she said told her there had been an email hack of the system and someone would get back to her when the problem was resolved.Ībout a week later, Gantner called Windstream and asked for her account to be disabled. She searched online to see if there were any reports of a Windstream hack. It wasn’t prompting her by saying her password was wrong or asking for a new password. In early June, Gantner stopped getting new mail to her Windstream email account, which she accesses on her phone and computer. She has spent hours trying to regain access to accounts and cleaning up the identity theft mess. Hackers nearly transferred $35,000 from Anita Gantner's retirement IRA to a different company and tried to move $350 from her bank. It’s also a reminder that your email provides the keys to your online accounts. Unique strong passwords or pass-phrases can help thwart unauthorized access.Ī Richfield, Ohio, woman's recent experience losing access to her email to hackers is a good example of the importance of email security.Hackers began trying to move money to new accounts and opening accounts.A Richfield woman lost access to her Windstream email account. ![]()
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